FAQs – Summer Fun Pass

purchasing a Summer Fun Pass

Where can I purchase a Summer Fun Pass?

In-App

  • The Chuck E. Cheese App is the best way to buy and use your Summer Fun Pass benefits! We highly recommend buying the Summer Fun Pass in the App (available for purchase from 05/22/2023 - 07/31/2023) at least 2 hours in advance of your store visit to allow time for your Pass Benefits to Load. In the App, click ORDER, choose your location, select your Pass, select pick-up, and pay! The App is available for download in the Apple Store and Google Play Store.

In-Store

  • If you are heading to a participating Chuck E. Cheese immediately, it would be better to buy your Summer Fun Pass when you arrive in-store (only available 06/05/2023 – 08/06/2023). When buying through the App, your Pass benefits can take up to 2-hours to load into your Rewards member account, so it’s best to purchase in-store if you’ll be arriving before this timeframe
Do I need to purchase more than one Summer Fun Pass if I have multiple children?

Our Gold Summer Fun Pass package is a great option for families with more than one child, as it offers (2) 60-minute play cards every week for 8 weeks. If you're a larger family, purchasing 3 Gold Summer Fun Passes will provide you with (1) hour of play per week, per child for 6 kids. Please note, each Rewards Member can buy up to 3 of each Pass (Bronze, Silver and/or Gold).

Can I use my gift card to buy a Summer Fun Pass?

Yes! You can use your gift card to purchase a Summer Fun Pass. However, multiple gift cards or a combination of gift card and credit / debit card can only be used for in-store purchases. Limit (1) gift card for in-app purchases

Can I transfer or share my Summer Fun Pass benefits with someone else?

No. Each Summer Fun Pass is linked to your personal Rewards Account.

when and where to redeem my rewards

Do I have to use my Summer Fun Pass at the same store it was purchased from?

Nope! You can use your Summer Fun Pass at any participating Chuck E. Cheese location in the United States or Canada.

When will I receive my rewards?

If purchased during pre-sale (prior to 06/05/2023): All rewards will be received on 06/05/2023, with the exception of:

  • One In-App Bonus 60-Minute Play card which will be delivered within 2 hours of purchase
  • Birthday Discount Reward which will be delivered on 06/06

If purchasing during regular sale (after 06/05/2023):

  • Mobile App Purchase (05/22/2023 – 07/31/2023)*:
    • Within 2 hours, you will receive:
      • GOLD & SILVER PACKAGES: (1) 60-Minute Bonus Play Card, Initial game play card(s), (1) Pizza Savings Pass, (1) Pass Member Lanyard
      • BRONZE PACAKGE: Initial game play card(s) & (1) Pass Member Lanyard
    • On the next day, you’ll receive:
      • GOLD & SILVER PACKAGES: (1) Ticket Blaster Experience & Birthday Discount
      • BRONZE PACAKGE: Birthday Discount

*Remaining items will be received on the following Mondays 8 consecutive weeks (depending on date of purchase)

  • In-Store Purchase (06/05/2023 – 07/31/2023)*:

If you did not provide your Rewards account information at time of purchase or were not previously enrolled in the program, you will need to retain your receipt, download the App and select "Scan Receipt Barcode" to scan or enter your receipt number. This will connect your Local Purchase to your Rewards account.

  • You will immediately receive:
    • GOLD & SILVER PACKAGES: Initial game play card(s), (1) Pizza Savings Pass & (1) Pass Member Lanyard
    • BRONZE PACKAGE: Initial game play card(s) & (1) Pass Member Lanyard
  • On the next day, you will receive:
    • GOLD & SILVER PACKAGES: (1) Ticket Blaster Experience & Birthday Discount
    • BRONZE PACAKGE: Birthday Discount

*Remaining items will be received on the following Mondays for up to 8 consecutive weeks (depending on date of purchase)

How long can I redeem my Summer Fun Pass rewards?

Pre-sale (05/22/2023 – 06/04/2023):

      • If you purchased the Summer Fun Pass early in the App during our presale, you will receive a One In-App Bonus 60-Minute play card to use immediately. This can be redeemed at any time through 09/24/2023. You can then redeem your regular Summer Fun Pass rewards in-App from 06/05/2023 - 09/24/2023 based on date of purchase

Regular Sale (06/05/2023 – 07/31/2023):

        • Your Summer Fun Pass will be valid for 8 consecutive weeks (06/05/2023 – 09/24/2023) based on date of purchase
Do I need the Chuck E. Cheese App to use and redeem my Summer Fun Pass?

The App is the best and easiest way to get the most out of your Summer Fun Pass! In-App, you can view all of the Pass Rewards available to you, see full details and scan rewards at the register to redeem.

If you are unable to use the App, visit your favorite location and provide the cast member with the phone number you used to purchase your Summer Fun Pass and register your Rewards Account. Each Summer Fun Pass Member will be required to present the App or identify themselves using the phone number associated with their Rewards Account at the register to redeem each offer.

What if I don’t see my rewards in my Mobile App?

You may just need to refresh your App's home screen! Go to the home screen of the App and pull down on the page to refresh your information. Remember, you also must be logged into the same Rewards account you used when purchasing your Summer Fun Pass either in-store or in-App.

my Play Card rewards

Do I have to use my Play Cards on separate visits?
  • Bronze & Silver Pass Members: Yes, you will receive (1) Play Card each Monday for up to 8 consecutive weeks to be used by Sunday of that same week (before it expires). Unused minutes expire at end of day and cannot be transferred or carried over to the next week
  • Gold Pass Members: You can choose to use your Play Cards on the same visit or not! You will receive (2) 60-Minute Play Cards each Monday for up to 8 consecutive weeks to be used by Sunday of that same week (before it expires). These may be redeemed separately (at different times or on different days) each week. Unused minutes expire at end of day and cannot be transferred or carried over to the next week
How are my Play Cards distributed?
  • You will receive Play Cards based upon the Summer Fun Pass package you purchased.
  • Your first week of play will be issued upon purchase. This counts as your first week of play.
    • If you purchased in-store, you will receive your first play card(s) to use that day. Any play time not used will expire at the close of business on the day it is issued.
    • If you purchased in-App, you will receive your first play card(s) within 2 hours of purchase to use within 7 days.
  • You will then receive play cards the following Monday for up to 7 additional, consecutive weeks based on your date of purchase. Full schedule is below for reference.
  • Once a card is issued at the point of sale, play time will begin upon the first tap of the card and last for the duration of the time issued. Any play time not used will expire at the close of business on the day it is issued.
  • Any card not issued by the end of the day on 09/04/2023 will be forfeited

 

Purchase

Weeks of Play First Card Issued Final Card Issued Final Card Expiration

Week of 05/22

8 06/05 07/24

07/30

Week of 05/29

8 06/05 07/24

07/30

Week of 06/05

8 Week of 06/05 07/24 07/30

Week of 06/12

8

Week of 06/12

07/31

08/06

Week of 06/19

8 Week of 06/19 08/07

08/13

Week of 06/26

8 Week of 06/26 08/14

08/20

Week of 07/03

8 Week of 07/03 08/21

08/27

Week of 07/10

8 Week of 07/10 09/08

09/04

Week of 07/17

8 Week of 07/17 09/04

09/10

Week of 07/24

8 Week of 07/24 09/11

09/17

07/31 8 07/31 09/18

09/24

Can I split purchased Play Time onto separate cards?

Play Time cannot be split on to separate cards. You may pause your time once by request or using an in-store kiosk (if available). Unused time expires at the end of day of activation.

Can my children share the Play Time with the Summer Fun Pass?

Play time may not be split. The Gold Summer Fun Pass package is a great option for families with more than one child, as it offers (2) 60-minute play cards every week for 8 consecutive weeks.

my other rewards

What is the In-App Bonus 60-Minute Play Card?

Gold & Silver Fun Pass holders who purchase their pass in-App on or before 07/31 will receive (1) FREE 60-Minute play card to use for extra play time (or to bring a friend to Chuck E. Cheese). This reward is valid for a one time use and is redeemable from the date of pass purchase until 09/24/23.

What is the “Birthday Discount” reward?

All Summer Fun Pass holders will receive a birthday party discount reward which can be used on any reserved Mega Fun or Ultimate Fun Birthday Party Package beginning the date after pass purchase. Valid from 06/05/23 until 09/24/2024. The party must be booked and held on or before 09/24/2024. This discount cannot be combined with any other discounts or coupons and is for one-time use.

What is the “Ticket Blaster Experience” reward?

Gold & Silver Summer Fun Pass holders will receive a one-time Ticket Blaster experience. This reward offers guests a change to catch up to 500 tickets. Advance notice is required. Contact your favorite location for details.

When is Monthly Pass Member Play Time?

Gold & Silver Pass holders will be permitted to enter into a participating location thirty (30) minutes before scheduled opening time on Friday 07/07/2023 and 08/04/2023 for exclusive Play Time. Check your local store on our website for store hours and present your Pass Member lanyard upon arrival.

What is the Pizza Savings reward?

Gold & Silver Pass holders receive up to 8 consecutive weeks of pizza savings (dependent on pass purchase date). These pizza savings may be redeemed on one visit per week and are valid on large and XL cheese pizzas.

  • Gold Pass Members receive a 40% pizza savings reward
  • Silver Pass Members receive a 20% pizza savings reward
  • If you purchased a Gold or Silver Pass in-store, you are able to use your first pizza savings pass on thesame check as your Summer Fun Pass purchase. If you purchased in-App, you will receive your first pizza savings pass within 2 hours of purchase to use within 7 days. You will then receive pizza savings passes the following Monday for up to 7 additional, consecutive weeks based on your date of purchase.

my Summer Fun Pass purchase

Can I transfer or share my Summer Fun Pass benefits with someone else?

No. Each Summer Fun Pass is linked to your personal Rewards Account.

Is the Summer Fun pass refundable?

No. Your Summer Fun Pass purchase is final and non-refundable nor is it redeemable for cash.

What if I need further assistance with my Summer Fun Pass?

Please contact CEC Entertainment Guest Relations at [email protected]

Can I pause my Summer Fun Pass?

Your Summer Fun Pass cannot be paused. Week one of your Rewards begins on the date of purchase, and you will receive these Rewards for 7 more consecutive weeks, dependent on your purchase date.